When communicating through email, it’s essential to provide timely and reassuring updates to your recipients. One common phrase that signifies progress is “we are working on it.” Whether you need to convey this message formally or informally, this guide provides you with various ways to do so effectively. We’ll also include some valuable tips and examples to help you navigate different scenarios.
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Formal Ways to Say “We Are Working on It”
1. “Thank you for your patience. We are actively working on your request and will provide an update shortly.”
Tips: Use this phrase when addressing clients, partners, or superiors in a formal context. Express gratitude for their patience to show appreciation for their understanding.
2. “Our team is currently addressing the matter and working towards a solution. We will update you promptly with any progress.”
Tips: This sentence conveys professionalism while assuring the recipient that their issue is being actively resolved.
3. “Rest assured that we have dedicated resources assigned to your concern, and we are making progress. We’ll keep you informed on our developments.”
Tips: Emphasize the allocation of resources in this statement to demonstrate the importance your team places on resolving the matter.
Informal Ways to Say “We Are Working on It”
1. “Hey [Recipient’s Name], just a quick update – we’re on it! We’re actively tackling the issue and will let you know as soon as we have a resolution.”
Tips: Use this phrase when dealing with colleagues or clients in a more casual setting. Be sure to address the recipient by name for a friendly touch.
2. “Hi [Recipient’s Name], wanted to give you an update on your request. Our team is all hands on deck, working to sort things out. I’ll keep you posted!”
Tips: This informal email conveys a sense of camaraderie and provides reassurance that progress is being made. Informality is acceptable when the recipient shares a friendly relationship or if the email thread has an informal tone.
Tips for Effective Communication
Set Clear Expectations
Clearly communicate any anticipated timelines, particularly if you expect the resolution to take some time. Providing a rough estimate can manage expectations and reduce anxiety for the recipient.
Express Empathy
Show understanding and empathy towards the recipient’s situation when you say “we are working on it.” Acknowledge any inconvenience caused and assure them that resolving their issue remains a priority.
Highlight Progress
Whenever possible, mention the progress made or steps being taken to address the matter. This reassures the recipient that their concern is actively being tackled.
Be Responsive
Reply promptly to any email follow-ups or inquiries related to the progress. Even if you don’t have a substantial update, acknowledging their email and providing a timeframe for an update shows your commitment to keeping them informed.
Examples of Saying “We Are Working on It” in Email
Dear [Client’s Name],
Thank you for reaching out to us. We understand the urgency of your request and would like to assure you that we are actively working on a resolution. We have assigned our top experts to address the matter and are making significant progress. We anticipate providing you with a comprehensive update by [date]. Thank you for your patience and understanding.
Sincerely,
[Your Name]
Hey [Colleague’s Name],
Just wanted to give you a quick heads-up. We’ve been tackling the issue you raised, and I’m pleased to inform you that we’ve made some significant progress. While we’re not out of the woods yet, rest assured, our team is committed to finding a solution. Be on the lookout for further updates, which I’ll be sharing shortly. Thanks for your cooperation!
Best regards,
[Your Name]
Regional Variations
The phrases and examples mentioned earlier can be adapted and used in various regions and cultural contexts. It’s important to maintain a warm and professional tone, irrespective of the regional variations.
Conclusion
Effectively communicating progress through email is crucial to maintain trust and provide reassurance to recipients. Whether you opt for a formal or informal approach, always be prompt, empathetic, and diligent in keeping stakeholders informed. Make it a practice to address concerns promptly, provide updates regularly, and express gratitude for their patience. Remember, a well-crafted “we are working on it” message can significantly contribute to building strong professional relationships.
