When faced with queries or requests, it’s essential to communicate effectively and reassure others that their concerns are being addressed. Oftentimes, we find ourselves in situations where we need to inform someone that we are currently working on their issue, question, or problem. In this guide, we will explore both formal and informal ways to convey this message, providing tips, examples, and even regional variations where applicable.
Table of Contents
Formal Expressions
Formal language is typically used in professional and business settings. When interacting formally, it’s crucial to maintain a polished and respectful tone. Here are some phrases that can be used to express that you and your team are diligently working on the matter:
1. We are currently addressing this issue and will provide updates soon.
By using the present continuous tense, you indicate that the matter is currently receiving attention, and updates will follow shortly. This assures the person that you are actively working on resolving the problem or addressing their concern.
2. Our team is actively working on a solution and will keep you informed.
Emphasize the proactiveness of your team by using the word “actively.” Including “keep you informed” assures the person that they will receive updates, reinforcing their confidence in your responsiveness.
3. Rest assured, we are diligently working towards a resolution.
This particular phrase helps instill a sense of confidence in your ability to resolve the issue. “Rest assured” reassures the person that their matter is being dealt with seriously and “diligently” highlights your team’s strong work ethic and commitment to finding a solution.
Informal Expressions
Informal communication is typically reserved for casual conversations, friends, and acquaintances. It allows for a more relaxed tone while still ensuring clarity. Here are a few informal expressions you can use to convey that you are working on something:
1. Don’t worry, we’re on it!
This phrase is perfect for assuring someone that their request is being taken care of. It conveys a sense of confidence and reliability while maintaining a friendly and warm tone.
2. We’re working hard to sort this out for you.
Using more casual language like “sort this out” gives a sense of familiarity and personal attention. It shows that you are actively engaged in finding a solution that specifically suits their needs.
3. Just wanted to let you know we’re putting in the extra effort on this one.
Inserting “extra effort” signifies that the matter is receiving special attention. It assures the person that their request is not just part of the regular workload but rather a priority for your team.
Additional Tips
Here are some additional tips to help effectively communicate that you are working on the matter:
1. Use specific timelines whenever possible:
Consider saying, “We expect to have an update by [specific date or time].” This shows that you are working within a timeframe and enhances trust in your competence.
2. Show empathy:
Acknowledge any frustration or inconvenience caused and express genuine understanding. For example, say, “We understand how important this is for you and are doing everything we can to resolve it promptly.”
3. Offer alternatives or temporary solutions:
If applicable, suggest workarounds to mitigate the issue while you work on a permanent fix. This shows initiative and provides immediate assistance.
Example: While we investigate the problem, we recommend trying [alternative solution] to help mitigate the impact on your workflow.
4. Be proactive with updates:
Even if you don’t have a definitive solution yet, update the person on the progress being made. Regular communication reassures them that their concern has not been forgotten and helps manage expectations.
5. Apologize appropriately:
If the situation calls for it, a sincere apology can go a long way in showing empathy and taking ownership of any mistakes or delays. It helps maintain a positive relationship with the person.
Regional Variations
While the core message of “we are working on it” remains the same globally, there might be some regional variations in the phrasing. Here is an example of a regional variation:
North American Variation:
In North America, it is common to hear, “We’re actively looking into this for you.” This phrase communicates the same message with a slight linguistic variation, while still maintaining a formal tone.
Remember, it’s essential to consider your audience and the level of formality required in each situation to ensure effective communication.
By using these various expressions, tips, and examples, you can confidently let others know that you are diligently working on their questions or concerns, fostering trust, and maintaining positive relationships.
