As you embark on your job search, it’s essential to showcase your customer service skills effectively on your resume. Whether you have prior experience in a customer service role or you’re just starting your career, this guide will provide you with a variety of tips, examples, and variations on how to say you are good at customer service. From formal to informal language and regional variations, we’ll cover it all!
Table of Contents
1. Utilize Strong Action Verbs
Begin your resume by using strong action verbs to highlight your customer service skills. Verbs such as “exceeded,” “enhanced,” “provided,” “resolved,” “responded,” and “assisted” demonstrate your active contributions to satisfying customers. These words indicate your ability to take initiative and deliver exceptional service.
2. Emphasize Your Interpersonal Skills
Interpersonal skills are integral to excelling in customer service. Include specific skills such as active listening, empathy, problem-solving, communication, and patience. Highlight them in your resume’s skills section and provide relevant examples of how they’ve positively impacted previous customer interactions. Employers value these skills greatly when assessing potential candidates.
3. Showcase Relevant Experience
If you have previous customer service experience, don’t forget to highlight it prominently on your resume. Description bullet points under each relevant job should clearly outline your responsibilities and accomplishments. For example:
Customer Service Representative, XYZ Company
- Assisted customers in a friendly and professional manner, resolving over 100 inquiries daily
- Received multiple “Employee of the Month” awards for outstanding customer satisfaction
- Utilized CRM software to efficiently manage and track customer interactions
4. Quantify Your Achievements
Whenever possible, quantify your achievements to provide tangible evidence of your customer service prowess. Including specific numbers or percentages helps potential employers visualize the impact you can make. For instance:
Increased customer satisfaction ratings by 20% through proactive communication and problem resolution strategies
Resolved an average of 80 customer inquiries per day, achieving a 95% satisfaction rate
5. Tailor Your Resume to the Job
Each job posting lists specific skills and qualifications required for the role. Take the time to tailor your resume to match these requirements. Highlight relevant experiences and skills that align with the employer’s expectations. This customization demonstrates your attention to detail and makes your resume more impactful.
6. Showcase Your Knowledge of Customer Service Tools
Depending on the job, employers may value your experience with various customer service tools or software. Include any relevant systems you’ve used, such as customer relationship management (CRM) software, live chat platforms, or knowledge base systems. These skills can give you an edge over other candidates.
7. Share Customer Service Certifications or Training
If you have attended specific customer service training programs or obtained relevant certifications, mention them on your resume. Certifications like “Certified Customer Service Professional (CCSP)” or “Customer Service Excellence (CSE)” can demonstrate your commitment to learning and improving your customer service skills.
8. Highlight Language and Cultural Competence
In a global marketplace, being proficient in multiple languages or showing cultural competence may be advantageous. If you speak additional languages or have experience working with diverse populations, include this in your resume. It can strengthen your ability to communicate effectively and build rapport with customers from various backgrounds.
9. Craft a Strong Professional Summary or Objective Statement
Begin your resume with a concise and compelling professional summary or objective statement that clearly states your commitment to customer service. For example:
Results-driven customer service professional dedicated to delivering exceptional experiences. Excels in problem-solving, conflict resolution, and building customer loyalty.
10. Include Customer Service Keywords
Ensure your resume gets noticed by incorporating relevant keywords related to customer service. Consider using terms like customer satisfaction, problem resolution, communication skills, empathy, conflict management, and team collaboration. Many companies use applicant tracking systems (ATS) that scan resumes for specific keywords, so including them can increase your chances of passing through the initial screening process.
Remember, combining these tips and tailoring them to your unique experiences will help set you apart and demonstrate your abilities in customer service. Good luck with your job search!
