How to Say "Chargeback" in French

rétrofacturation

/ʁe.tʁɔ.fak.ty.ʁa.sjɔ̃/feminine

The English phrase chargeback is translated into French as rétrofacturation.

The term refers to the reversal of an accounting entry.

Meaning: reversal of an accounting entry (noun)

Which one should you use?

Both rétrofacturation and contestation de débit are formal terms used to describe a chargeback.

The noun is feminine, so it is preceded by the feminine article une.

The word has 6 syllables and is pronounced /ʁe.tʁɔ.fak.ty.ʁa.sjɔ̃/.

In Quebec, rétrofacturation is widely used in official banking documentation, whereas in France, the English term 'chargeback' is frequently used even in professional French settings.
The term facture (invoice) shares a root with the English word 'factory', as both relate to the act of making or performing tasks.
In French consumer law, a 'chargeback' is often linked to the concept of droit de rétractation, the legal right to withdraw from a contract within a set period.

Le client a demandé une rétrofacturation de la transaction.
The client requested a chargeback of the transaction.
La rétrofacturation a été acceptée par la banque.
The chargeback was accepted by the bank.
Nous devons traiter cette rétrofacturation immédiatement.
We must process this chargeback immediately.
Une rétrofacturation peut causer des frais supplémentaires.
A chargeback can cause extra fees.

Lucas and Léa are discussing a problem with a client's payment in an office.

Lucas

Léa, as-tu reçu la demande de rétrofacturation ?
Léa, did you receive the chargeback request?
Léa

Oui, Lucas, elle est arrivée ce matin.
Yes, Lucas, it arrived this morning.
Lucas

C'est un problème pour notre comptabilité.
It is a problem for our accounting.
Léa

Je vais vérifier les détails du dossier.
I will check the details of the file.

Sources

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