service client
In French, customer service is translated as service client.
The term service client refers to the department.
Meaning: department (noun)
Which one should you use?
While service client refers to the general department, service après-vente (often abbreviated as SAV) specifically refers to technical support or returns after a purchase has been made.
Is it said differently in some regions?
In Quebec, Canada, a common expression for customer service is Service à la clientèle.
What mistakes should you avoid?
English speakers often mistakenly use service des clients by translating 'service of customers' literally, but service client is the standard idiomatic term.
Did you know?
- The word service in service client shares a common ancestor with the English word 'servant' as both derive from the Latin servus meaning 'slave'.
- In France, the SAV and the service client are often treated as distinct entities, with one managing the relationship and the other managing hardware.
- In French, clientèle refers to a business's entire customer base as a single abstract entity, whereas clients refers to the individual people.
Examples in context
- Tom appela le service client.Tom called customer service.This sentence shows the use of service client in the context of a phone call.Tatoeba #7372992 by tras, translation #7371428 by Hybrid
- Leur service client est gravement insuffisant.Their customer service is severely wanting.This sentence uses service client to describe the quality of a service.Tatoeba #12864783 by lbdx, translation #12864781 by AlanF_US
- Si vous avez un service client « IA », vous n'avez pas de service client.If you have "AI" customer service, you have no customer service.This sentence uses service client to make a point about AI-driven support.Tatoeba #11996182 by Rovo, translation #11994983 by shekitten
- Mon problème est lié au service clientMy issue is related to customer service
- J'ai une réclamation à propos du service clientI have a complaint about customer service
- Je voudrais contacter le service clientèleI would like to contact customer service
- 3 more sentences on Tatoeba
Example conversation
Manon and Hugo are discussing a problem with an online order.
- ManonTu as contacté le service client ?Did you contact customer service?
- HugoOui, j'ai parlé au service client ce matin.Yes, I spoke to customer service this morning.
- ManonEst-ce qu'ils ont résolu ton problème ?Did they resolve your problem?
- HugoPas encore, mais ils sont très aimables.Not yet, but they are very kind.
Sources
- Word origins: Wiktionary entries client, service, CC BY-SA 4.0.
- Example sentences: Tatoeba CC BY 2.0 FR.
