atención al cliente
/atenθjon al kljente/from spelling rules
In Spanish, customer service is said as atención al cliente.
The phrase atención al cliente is used to refer to both the specific department and the act of providing service to customers.
Meaning: department (noun)
What does it mean word for word?
The phrase is composed of atención (attention), al (to the) and cliente (client/customer).
How does it change in a sentence?
The noun atención is feminine, so if you use an adjective to describe the service itself, it must be feminine (e.g., atención al cliente excelente).
Did you know?
- In many Spanish-speaking countries, if you are looking for the help desk, you might ask for información instead of atención al cliente, as the latter can sound overly formal or strictly corporate.
- In Spain, the word atención can also be used as a polite command to tell someone to 'pay attention' or 'look out' in a social setting, far removed from a business department.
- The word atención is a direct descendant of the Latin 'attendō', meaning 'to stretch toward'.
Examples in context
- Gracias por llamar a nuestro servicio al cliente. ¿En qué puedo ayudarle hoy?Thank you for calling our customer service. How can I assist you today?
- Por favor, diríjase al área de atención al cliente para solucionar su problema.Please go to the customer service area to solve your issue.
- El servicio al consumidor de esta tienda es excelente.The customer service in this store is excellent.
- Necesito hablar con atención al cliente.I need to speak with customer service.
- El departamento de atención al cliente es muy lento.The customer service department is very slow.
- Ella trabaja en atención al cliente.She works in customer service.
Example conversation
Mateo is asking Elena for help with a broken product.
- Mateo¿Sabes dónde está atención al cliente?Do you know where customer service is?
- ElenaSí, está en la planta baja.Yes, it is on the ground floor.
- MateoGracias, tengo un problema con mi compra.Thanks, I have a problem with my purchase.
- ElenaEspero que te ayuden pronto.I hope they help you soon.
Sources
- IPA marked “from spelling rules” is derived from standard Spanish spelling, where Wiktionary gives none.
- Word origins: Wiktionary entries atención, cliente, CC BY-SA 4.0.
