How to Say “Thank You to a Customer” in Japanese

いつもありがとうございます
itsumo arigatōgozaimasu
The English phrase 'thank you to a customer' is expressed in Japanese as いつもありがとうございます (itsumo arigatōgozaimasu).
Businesses use いつもありがとうございます to thank customers for their continued patronage and ongoing relationship, rather than thanking them for a single isolated transaction.

What does it mean word for word?

The phrase ありがとうございます is the polite form of 'thank you'.

Which one should you use?

While いつもありがとうございます is a general expression for ongoing support, 大変お世話になりました is used to express deep gratitude for extensive care and support received from a customer. For expressing sincere gratitude from the bottom of your heart in a formal setting, you may use 心より感謝いたします.

Is there a formal and an informal way to say it?

いつもありがとうございます is a polite expression appropriate for professional service environments and customer-facing roles due to the use of gozaimasu. The phrase ありがとうございます is also a common and widely used way to say thank you in formal situations, and 心より感謝いたします is a formal way of expressing sincere gratitude.

Is it said differently in some regions?

In the Kansai region, the phrase おおきに is used to express gratitude.

How does it change in a sentence?

To express thanks for something that has just been completed, such as when a customer has finished a transaction or is leaving a shop, you can change the ending to the past tense: いつもありがとうございました.

How do you pronounce it?

itsumo arigatōgozaimasu

Did you know?

  • In Japanese retail, the act of thanking a customer is often accompanied by a deep bow, where the angle of the bend indicates the level of gratitude and respect.
  • In some high-end Japanese shops, staff may use a form of 'humbling' language called kenjōgo that lowers their own status to elevate the customer's status while saying thank you.
  • Japanese has a specific category of language called keigo used in these phrases, which can change the entire vocabulary based on the social distance between the speaker and the customer.

Examples in context

  • いつもご利用いただき、ありがとうございます
    Thank you for always using our services.
  • ご愛顧いただき、誠にありがとうございます
    Thank you for your continued patronage.
  • お客様、いつもありがとうございます。
    Okyaku-sama, itsumo arigatou gozaimasu.
    Thank you for your continued patronage, valued customer.
  • こちらこそ、いつもありがとうございます。
    Kochira koso, itsumo arigatou gozaimasu.
    It is I who should thank you for your continued patronage.

Example conversation

A shop clerk greets a regular customer entering the store.

  1. 大翔 Hiroto

    いらっしゃいませ。結衣さん、いつもありがとうございます。
    Irasshaimase. Yui-san, itsumo arigatou gozaimasu.
    Welcome! Yui, thank you for always coming to our shop.
  2. 結衣 Yui

    こんにちは。今日もお願いね。
    Konnichiwa. Kyou mo onegai ne.
    Hello. I'd like your help today as well.
  3. 大翔 Hiroto

    もちろんです。何をお探しですか?
    Mochiron desu. Nani o osagashi desu ka?
    Of course. What are you looking for?
  4. 結衣 Yui

    新しいコーヒー豆が欲しいです。
    Atarashii koohii mame ga hoshii desu.
    I want some new coffee beans.
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Debbie Edith
Debbie EdithHelp make this guide better. Spot a mistake, know another way to say it, or have an example from real life? Share it below.
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