How to Say “Thank You for Contacting Us” in Spanish

gracias por contactarnos
/ɡɾaθjas poɾ kontaɡtaɾnos/from spelling rules
The English phrase "thank you for contacting us" is translated into Spanish as gracias por contactarnos.
This phrase is a polite expression used to acknowledge that someone has reached out to a company or organization for assistance.

What does it mean word for word?

The phrase is composed of gracias (thanks), por (for), contactar (to contact) and the enclitic pronoun -nos (us).

Is there a formal and an informal way to say it?

While gracias por contactarnos is a standard way to express thanks, gracias por ponerse en contacto con nosotros is a more formal alternative often used in professional business correspondence. Other highly formal options include Muchas gracias por ponerse en contacto con nosotros, Le agradecemos su interés en comunicarse con nosotros, Queremos expresar nuestro agradecimiento por haberse comunicado con nuestra empresa and Apreciamos mucho que se haya puesto en contacto con nosotros.

Is it said differently in some regions?

In Spain, it is common to use Gracias por contactar con nosotros to express gratitude when contacting a company or professional. In Latin America, you might hear Gracias por comunicarse/ponerse en contacto con nosotros.

How does it change in a sentence?

To say "thank you for contacting him" or "thank you for contacting you" (formal), replace the suffix -nos with -lo to form gracias por contactarlo.

How do you pronounce it?

/ɡɾaθjas poɾ kontaɡtaɾnos/

Did you know?

  • In Spanish, the word gracia can mean 'thanks', 'grace' or 'wit'. If someone has gracia, they are considered funny or charming rather than just polite.
  • The phrase ponerse en contacto literally means 'to put oneself in contact', treating the act of reaching out as a physical placement of oneself.
  • In high-level Spanish business etiquette, it is common to use the passive voice or impersonal structures like se agradece to distance the company from the individual and sound more institutional.

Examples in context

  • Muchas gracias, María, por contactarnos con tu consulta sobre nuestro servicio de entrega.
    Thank you very much, María, for contacting us with your inquiry about our delivery service.
  • Gracias por contactarnos para resolver este problema.
    Thank you for contacting us to resolve this problem.
  • En primer lugar, gracias por contactarnos.
    First of all, thank you for contacting us.
  • Muchas gracias por contactarnos hoy.
    Thank you very much for contacting us today.

Example conversation

A customer support agent answers a client's email inquiry.

  1. Mateo

    Hola, gracias por contactarnos.
    Hello, thank you for contacting us.
  2. Elena

    Hola, tengo una duda sobre mi pedido.
    Hello, I have a question about my order.
  3. Mateo

    Claro, yo te ayudo con eso.
    Of course, I will help you with that.
  4. Elena

    Muchas gracias por tu atención.
    Thank you very much for your attention.

Sources

  • IPA marked “from spelling rules” is derived from standard Spanish spelling, where Wiktionary gives none.
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